Track your complaint
Enter the ticket number from our email and the address you used for the order. We’ll send a secure link to that address where you can see where things stand and write back to us.
How complaints work
- 1
File it from the order
Open the order in the Pasto app and tell us what went wrong. A photo helps, but isn't required.
- 2
We email you at every step
You'll hear from us when we register it, start looking into it, and reach an outcome.
- 3
Reply or follow the link
Reply to any of our emails, or use the secure link to read the whole conversation and write back.
Not sure where to start? Read how Pasto works.