Terms of service
Draft — for review before launch. Not yet legally finalised.
1. What Pasto is
Pasto is a marketplace connecting restaurants and bakeries with surplus, unsold food to nearby customers at a discounted price, with the aim of reducing food waste. Pasto is a technology platform; the food itself is prepared, sold, and fulfilled by the listing restaurant, who remains responsible for its quality and safety.
2. Prepayment and pickup
All orders are paid in full through the app at the time of reservation. Payment at the restaurant counter is not supported and any such arrangement outside the app is a violation of this agreement. Each order is assigned a pickup code and/or QR code, valid only within the listed pickup window.
3. Partner obligations
Restaurant partners must hold a valid FSSAI licence and confirm, for every listing, that the food was prepared that day and is safe for consumption. All orders originating from the Pasto platform must be transacted through the app — accepting off-platform payment for an app-listed item is grounds for delisting.
4. No-shows and cancellations
See our Refund & cancellation policy for the specifics.
5. Changes to these terms
We may update these terms from time to time; continued use of the app constitutes acceptance of the current version.