Refund & cancellation policy
Draft — for review before launch. Not yet legally finalised.
If you cancel
Cancel your reservation more than 30 minutes before the pickup window starts, and you get a full refund automatically. Cancel within 30 minutes of the window starting, and the order isn’t refundable — the restaurant has already set that food aside for you.
If you don’t show up
An order that isn’t redeemed by the end of its pickup window expires with no refund. The restaurant is still paid for it, since they held the food for your slot.
If the restaurant cancels
If a restaurant cancels a listing after you’ve paid — for example, they ran out sooner than expected — you’re refunded automatically and in full, no action needed on your part.
How refunds are issued
Refunds are returned to your original payment method through our payment gateway. Processing time depends on your bank or UPI provider, typically 5–7 business days.